Gyeonggi Province has introduced a "living-type AI" system to assist 119 emergency call centers with real-time transcription and incident classification [1].
This deployment represents a shift toward integrating artificial intelligence into critical public safety infrastructure to reduce response times and increase accessibility for diverse populations.
The system automates several key tasks for emergency dispatchers. It transcribes calls as they happen, classifies the type of incident, and suggests follow-up questions for the operator to ask the caller [1]. To assist non-native speakers, the AI provides live translation services for foreign callers [1].
Accessibility is a primary focus of the new technology. The system creates Braille documents for visually impaired users, ensuring that emergency information is accessible to those who cannot see standard digital or printed displays [1].
Early data suggests the system is improving operational efficiency. Kim Byeong-seok, fire chief of the 119 Situation Room, said the introduction of the AI system reduced fire dispatch order times by about three percent last year [1].
Technical testing has also validated the system's reliability in high-stress environments. According to results from the Korea Information & Communication Technology Association, the AI demonstrated a voice recognition accuracy of about 88% in both normal and noisy environments [1].
By streamlining the intake process, the Gyeonggi-do government aims to shorten the gap between the initial emergency call and the arrival of first responders on the scene [1].
“The AI system reduced fire dispatch order times by about three percent last year.”
The integration of real-time transcription and translation into emergency services addresses two critical bottlenecks in disaster response: language barriers and manual data entry. By automating the classification of incidents and reducing dispatch times, the province is testing whether AI can reliably operate in 'noisy' real-world environments where accuracy is a matter of life and death.
